Privacy Policy

Last updated: January 1, 2026

This Privacy Policy (“Policy”) explains how VideoExpress.ai (“VideoExpress,” “Company,” “we,” “us,” or “our”) collects, uses, processes, stores, and protects personal information when you access or use our website, software, and related services (collectively, the “Service”).

1. Scope & Applicability

This Policy applies to all visitors, users, and customers of VideoExpress.ai. It does not apply to third-party websites, platforms, or services that may be linked to or integrated with the Service.

2. Information We Collect

Personal Information:

• Name
• Email address
• Billing and transaction information
• Account credentials
• Support communications

Non-Personal & Technical Information:

• IP address
• Browser and device information
• Operating system
• Usage and interaction data

3. Lawful Basis for Processing (GDPR)

Where applicable, we process personal data based on contractual necessity, user consent, legitimate business interests, or legal obligations.

4. How We Use Information

• Operate, maintain, and improve the Service
• Process transactions and manage accounts
• Provide customer support
• Send service-related communications
• Improve security and prevent fraud

5. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, store preferences, and analyze usage. You may disable cookies in your browser, though some features may not function properly.

6. Third-Party Processors

We may use trusted third-party service providers (such as payment processors, cloud hosting providers, email services, and analytics tools) to operate the Service. These providers process data only under our instructions.

7. Google & YouTube API Data Usage

If you connect your YouTube account, we store authentication tokens securely and use them only to perform user-requested actions. You may revoke access at any time via your Google account settings.

Learn more about Google’s data practices at https://policies.google.com/privacy.

8. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed to be 100% secure.

10. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence. Where required, we apply appropriate safeguards for lawful cross-border transfers.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. Requests may be submitted to support@videoexpress.ai. We may require identity verification before fulfilling requests.

12. Email Communications; Marketing; Opt-Out

We may contact you by email to provide account notices, service updates, security information, software updates, promotional messages, marketing materials, and information about new or related products, features, or offers.

By purchasing or using our apps, you expressly consent to receiving electronic communications from us, including commercial electronic messages as defined under Canada’s Anti-Spam Legislation (CASL). This consent includes emails related to product updates, service announcements, promotions, and marketing communications.

You may withdraw your consent to receive marketing or promotional emails at any time by clicking the “unsubscribe” link included in any such email or by contacting us at support@videoexpress.ai. Unsubscribe requests will be processed promptly and in accordance with applicable law. Withdrawal of consent does not affect the delivery of essential transactional or service-related communications, including account notices, security alerts, receipts, or support responses.

13. Children’s Privacy

The Service is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors.

14. Third-Party Websites

The Service may contain links to third-party websites. We are not responsible for their privacy practices or content.

15. Changes to This Policy

We may update this Privacy Policy at any time. Changes become effective upon posting. Continued use of the Service constitutes acceptance of the revised Policy.

16. Acceptance of This Policy

By using VideoExpress.ai, you acknowledge and agree to this Privacy Policy in its entirety.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at: support@videoexpress.ai