Terms of Service

1. Eligibility & Authority

You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an entity, you represent that you have authority to bind such entity.

2. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Accounts are issued to a single user and may not be shared, transferred, sold, sublicensed, or assigned.

The Company reserves the right to suspend or terminate accounts suspected of unauthorized access, misuse, or credential sharing.

3. License Grant

Subject to compliance with this Agreement, VideoExpress grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for lawful purposes in accordance with your purchased plan. No rights are granted except as expressly stated herein.

4. Acceptable Use & Restrictions

You agree not to:

• Use the Service in violation of any applicable law or regulation
• Interfere with, disrupt, or attempt to compromise platform security or availability
• Reverse engineer, decompile, scrape, or extract system logic or source code
• Circumvent usage limits, safeguards, throttles, or technical restrictions
• Use automated systems to abuse or overload the Service
• Misrepresent affiliation with VideoExpress or impersonate any individual or entity

Violation may result in immediate suspension or termination without notice.

Fair Use & Abuse Prevention

The Service is subject to fair use policies designed to ensure platform stability, security, and availability for all users. We reserve the right to throttle, limit, restrict, or suspend access where usage is excessive, abusive, or harmful to platform performance. Fair use determinations are made at our sole discretion.

5. AI Spokespersons & Likeness-Based Content

Where the Service provides AI-generated human likenesses or spokespersons, additional restrictions apply. Absent express written consent, you may not use such content in connection with:

• Political, religious, racial, or sexual advocacy
• Medical, legal, financial, or insurance advice
• Regulated or age-restricted products or services
• Cryptocurrency, NFTs, or speculative financial instruments
• Statements of personal opinion or lived experience attributed to the likeness

You may not register trademarks or proprietary rights derived from AI spokesperson content.

6. Enforcement; Suspension; Termination

The Company reserves the right, in its sole discretion, to suspend or permanently terminate access to the Service at any time if it determines that your use presents legal, operational, security, reputational, or financial risk, or violates this Agreement.

Termination shall not entitle you to any refund, credit, or compensation.

7. Repeat Infringer Policy

VideoExpress maintains a repeat infringer policy. Users who repeatedly violate intellectual property rights, platform rules, or applicable law may have their accounts permanently terminated, as determined solely by the Company.

8. Payments; Fees

All fees are due as stated at the time of purchase and are non-refundable except where required by law. The Company does not guarantee uptime, feature permanence, or uninterrupted availability.

9. Third-Party Services & Dependencies

The Service may rely on or integrate with third-party platforms, APIs, or infrastructure. The Company assumes no responsibility for third-party pricing changes, service interruptions, access limitations, or discontinuation. Your use of third-party services is governed solely by their respective terms.

10. Feature Availability; Modifications

The Company may add, modify, restrict, or discontinue features, tools, or integrations at any time. No feature is guaranteed to remain available, including for Lifetime License holders.

11. Beta & Experimental Features

Beta or experimental features are provided “as is,” may be unstable, and may be modified or removed at any time without notice or liability.

12. Data Retention & Deletion

The Company may delete inactive accounts and associated data after a reasonable period. You are responsible for maintaining backups. Limited data may be retained as required for legal, security, or compliance purposes.

13. Intellectual Property

All intellectual property rights in the Service, including software, branding, systems, and proprietary technology, are owned by or licensed to the Company. No ownership rights are transferred to you.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, OR NON-INFRINGEMENT.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR REPUTATION.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Service or violation of this Agreement.

17. Force Majeure

The Company shall not be liable for failure or delay due to events beyond reasonable control, including acts of God, governmental actions, internet outages, labor disputes, or third-party service failures.

18. Governing Law; Venue

This Agreement shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of laws principles. Any dispute, claim, or legal proceeding arising out of or relating to this Agreement or the Service shall be brought exclusively in the courts of competent jurisdiction located in Canada, and the parties hereby submit to the personal and exclusive jurisdiction of such courts.

19. Assignment

The Company may assign or transfer this Agreement without notice in connection with a merger, acquisition, restructuring, or asset sale.

20. Entire Agreement; Severability; Waiver

This Agreement, together with incorporated policies and addenda, constitutes the entire agreement between the parties. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver.

ADDENDUM A: LIFETIME LICENSE TERMS & CONDITIONS

1. Definition of “Lifetime” (Commercial Lifespan)

1.1 Commercial Lifespan. You expressly acknowledge and agree that the term “Lifetime” refers strictly to the Commercial Lifespan of the Product. “Commercial Lifespan” is defined as the period during which the Company, in its sole and absolute discretion, continues to actively develop, support, and make the Product commercially available to the general public.

1.2 Exclusions. “Lifetime” expressly does not refer to: (a) The lifetime of the User; (b) The perpetual existence of the Company; (c) An indefinite period of time; or (d) A guarantee of compatibility with future technologies, third-party platforms, or operating systems.

1.3 End of Life (EOL) Rights. The Company reserves the unqualified right to discontinue, sunset, or terminate the Product at any time (“End of Life”). In such an event, the Company shall provide sixty (60) days’ written notice. Upon the expiration of this notice period, your access to the Product shall terminate immediately without further obligation or refund.

2. Operational Limits & Fair Use

2.1 Resource Throttling. Lifetime Access is not a license for unlimited consumption. To preserve service stability, the Company reserves the right to impose dynamic technical limits on bandwidth, API calls, storage, and compute cycles.

2.2 Economic Viability Clause. The Company reserves the right to terminate any Lifetime License if the User’s utilization of the Service creates a disproportionate financial burden on the Company (defined as usage costs exceeding 500% of the average user cost), unless the User agrees to transition to a recurring subscription plan to cover the overage.

3. Non-Transferability & No Resale

The License is inextricably tied to the original purchaser. You may not assign, sell, resell, lease, or distribute the Account to any third party. The discovery of your Account on any secondary market (e.g., account selling forums) will result in immediate termination with prejudice and without refund.

4. Third-Party Dependency & Severability

No Liability for Platform Changes. If the Product relies on third-party services (e.g., OpenAI, Google, Anthropic, Facebook, AWS, YouTube) and such services restrict access, change their API pricing, or discontinue their platforms, the Company is not obligated to provide a refund, workaround, or credit. You assume the risk that third-party platform changes may render the Product partially or wholly non-functional.

5. Limitation of Liability (The “Cap”)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE EXACT AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT.

Contact Us

Contact us: support@videoexpress.ai